Transcript of The Hilton Hotel - Training and Development

With the awareness of increasing demand in tourism industry, the The Regency Jerai Hill Resort had install HANIS LITE systems to smooth the everyday operation.

Hilton Hotel Performance Management Essays 1 - 30 …

Target Market and SWOT Analysis Hilton Hotels ..

Gatlinburg Hotels Near Great Smoky Mountains | The …

The company manages each of these hotels and has significant ownership interests in all but Mandarin Oriental, San Francisco and the Phuket Yacht Club Hotel and Beach Resort, Thailand.

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They make mistakes, but they don't quit"
- Conrad Hilton
"It is our responsibility to fill the earth with the light and warmth of Hospitality"
-Conrad Hilton while addressing the American Hotel Industry in 1954
1925;
First Hilton Hotel established in Dallas Texas
1927;
second Hilton Hotel established
first hotel to provide guests with cold running water and air conditioning
1943;
Roosevelt Hotel and The Plaza purchased in New York City
first hotel to have establishments coast to coast across the US
1946;
Hilton Hotel Corporation formed
first hotel chain to be listed on the New York Stock Exchange
1947;
Roosevelt Hilton first hotel to provide guests with in room television
1948;
developed first multi hotel reservation system
Conrad Hilton meets with hotel general managers to initiate company wide standards and policies
introduced food and beverage food costing systems
Hilton Universal credit card introduced company wide
1949;
first Hilton Hotel outside the US established in Puerto Rico
Conrad Hilton first hotelier to appear on the cover of Times Magazine
1953;
pioneered introduction of an employment policy for disabled individuals
1954;
Conrad Hilton addresses the American Hotel Industry
created a central reservation system allowing reservations to be made via telephone or telegram
1957;
offered first direct dial phone service
1959;
implemented first Airport Hotel concept in San Francisco
1970;
first New York Stock Exchange listed company to enter the gaming business
1973;
developed the first computerised central reservation system
computerised all accounts, records and reporting systems
1974;
Hilton Hotel Sydney opened
1995;
First Hilton website launched
2002;
Hilton Sydney closed for rennovations
2005;
Hilton Sydney reopened & refurbished
2009;
Hilton operating in 76 countries
Hilton Hotel Corporation & Hilton International merge into Hilton Worldwide
2012;
Hilton operating in 88 countries

2013;
Hilton first hotel chain to reach 1 million'likes' on Facebook
Hilton Hotel Sydney
Day 1 of employment
meet other new employees
sign all relevant paperwork
learn about the Hilton
the history
the brand
mission & vision statements
company values
personal presentation requirements
employee expectations
Day 2...
walk through of various company policies & procedures
fire evacuation
privacy agreements
Hilton Worldwide University
discrimination and disciplinary policies
Departmental Training
"shadowing a buddy"
new employees are assigned a mentor/coach for their initial two weeks of employment
instruction and demonstration of tasks will be provided by the mentor
Pulse Check
a 'pulse check' is carried out at the completion of the three month probationary period
used to determine if employment should continue, based on position competencies
management will discuss with supervisors and co-workers about the overall performance of the employee before the pulse check is carried out
3 month probationary period
the initial three months of employment at the Hilton is a probationary period
new staff are required to complete a 'job skills' checklist, which must be signed off by a supervisor when competency is shown
Pulse Check form
Annual performance appraisals
360 degree feedback used
personal development plans are formed - employees are able to indicate their own action plans of their career progression
"Organisational development is a process that strives to build the capacity to achieve and sustain a new desired state that benefits the organisation or community and the world around them"

-Organisational Development Network
360 Degree feedback
technique used in performance appraisals
utilises feedback from a variety of sources; rather than just one persons opinion
focuses on the growth of an individuals abilities
uses conscious or unconscious learning
development programs incorporate elements of planned study and experience
frequently supported by a counseling or coaching facility
Implementation methods
Interpersonal Intervention
Interpersonal interventions are designed to enhance individual skills, knowledge and effectiveness, through loosely structured meetings.

The Hotel is located in center of the Chennai s emerging commercial area in a unique resort atmosphere that promises peace and tranquility.
The 2018 CAPCSD Conference hotel room block is now open! The conference is being held at the Hilton Austin and the rate is $219 for single/double occupancy.

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